❓ Frequently Asked Questions (FAQs)

Welcome to the Instafuel FAQ section! We’ve compiled a list of commonly asked questions to help you better understand our products, policies, and services.

🛍️ Orders & Payments

1. How do I place an order on Instafuel?

Simply browse our website, add your desired health supplements to the cart, and proceed to checkout. Follow the steps to complete payment and confirm your order.

2. What payment methods do you accept?

We accept all major payment options, including:

• • Debit/Credit Cards (Visa, MasterCard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm)

  • Net Banking

  • Wallets

  • Cash on Delivery (selected locations)

3. Can I modify or cancel my order after placing it?

Orders once placed can be cancelled or modified within 2 hours, provided they haven’t been shipped. Please email us at instafuelwellness@gmail.com for assistance.

🚚 Shipping & Delivery

4. Do you offer free shipping?

Yes! We offer free standard shipping on all prepaid orders above ₹499. Shipping charges may apply for smaller orders or COD deliveries.

5. How long will it take to receive my order?

Delivery usually takes:

• • 2–5 business days in metro cities

  • 4–7 business days in other areas
    Please note, delivery times may vary due to location, availability, and external factors like weather or logistics.

6. How do I track my order?

Once shipped, you will receive a tracking link via SMS/email. You can also log in to your account and view the tracking details under “My Orders”.

🔁 Returns & Refunds

7. Can I return a product?

Yes, you can return a product if:

• • It’s damaged or defective

  • You received the wrong item

  • The seal is broken or the product has expired
    Please refer to our Return & Refund Policy for full details.

8. When will I get my refund?

Refunds are typically processed within 7–10 business days after product inspection and approval. Refunds will be credited to the original payment method.

💊 Product & Safety

9. Are Instafuel supplements safe to use?

Yes. Our supplements are formulated by experts, manufactured in GMP-certified facilities, and undergo rigorous quality checks to ensure safety and efficacy. However, consult your healthcare provider before use if you’re pregnant, nursing, or have a medical condition.

10. Are your products vegetarian or vegan?

Most of our products are vegetarian. Product labels clearly mention if the supplement is 100% vegetarian or vegan. Please check the product page for specific dietary suitability.

11. Do your products contain allergens like gluten or soy?

Our products are free from common allergens like gluten, soy, and dairy unless otherwise stated. Please refer to the ingredient list on each product page.

🛡️ Authenticity & Certification

12. Are your supplements certified?

Absolutely. Instafuel products are:

• • GMP-certified

  • FSSAI-approved

  • Manufactured in ISO-certified facilities
    We ensure complete transparency and compliance with Indian health and safety standards.

🧑‍⚕️ Health Queries

13. Can I take multiple supplements together?

Yes, you can combine supplements based on your health goals. However, we always recommend consulting a healthcare professional before combining multiple products.

14. Do you offer personalized supplement recommendations?

Yes! Write to us at instafuelwellness@gmail.com with your age, lifestyle, and goals. Our team will get back with guidance or connect you with a wellness expert.

📦 Subscription & Offers

15. Do you offer subscriptions for regular deliveries?

We’re working on it! Subscription plans will be available soon so you never run out of your favorite Instafuel supplements.

16. How can I use a promo code or discount coupon?

Enter your promo code during checkout in the “Apply Coupon” field. Make sure it’s valid and not expired. Only one coupon can be used per order.

📞 Contact & Support

17. How can I contact customer support?

You can reach us at:
📧 Email: instafuelwellness@gmail.com
📍 Address: Plot No. 1900, HSIIDC, Rai Industrial Area, Sonipat, Haryana – 131029
🕒 Support Hours: Mon–Sat, 10:00 AM – 6:00 PM (IST)

Need more help? Visit our Contact Us page or email us and we’ll be happy to assist!